How to Raise a Complaint

Last updated: October 2026

People who contact Myndpay Walk-In Tubs should be treated fairly and honestly. If something went wrong, we want to hear about it. This page shows how to raise a concern and what follows. It is a general template, not legal advice.

What You Can Tell Us

You can write to us about:

• Your experience when you called or messaged Myndpay Walk-In Tubs
• How we handled your personal information
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, products, warranties and customer service. If you have a problem with work in your home, first raise it with the provider and keep a written record.

Please still tell us. Feedback helps us keep the network honest, and providers who repeatedly fall short may be removed. Note that Myndpay Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or act for a provider.

What to Send

Email contact@myndpay.space with these items:

1. Your name and the email address or phone number where you prefer to be reached 2. The date you contacted us or the provider 3. The phone number you called or the form you used, if you remember 4. The provider's name, if you know it 5. What happened and the outcome you would like

Next Steps on Our Side

First, we confirm by email that your complaint arrived. This usually happens within a few business days. Next, we look into it, which may include contacting the provider. Then we reply with what we found and any steps we are taking.

Still Not Satisfied?

If our answer does not settle things, reply and ask us to take another look. Your state attorney general, a state consumer protection office or the local Better Business Bureau may also be able to help. For licensed contractors, the state contractor licensing board may be able to assist.

Contact

Email: contact@myndpay.space